Committed to Patient Satisfaction
The staff at Natchez Trace Youth Academy is committed to delivering an excellent experience and high-quality care for the boys that come into our care. In the first quarter of 2019, our patients reported 92% improvement in symptoms and 93% improvement in behavioral problems, as measured by the CQI+ Outcomes Measurement System, which benchmarks patient satisfaction data for over 350 psychiatric hospitals.
CHANGE IN SYMPTOMS
CHANGE IN BEHAVIORAL PROBLEMS
To ensure that we’re listening to feedback from those who enter our doors, we ask patients to answer the following survey questions as they are completing treatment, and after they’ve been discharged. These surveys provide Natchez Trace with valuable feedback regarding staff, programs and other aspects of our facility. The survey asks patients to agree/disagree with statements related to the care they received on a 1 – 5 scale, with 1 = strongly disagree and 5 = strongly agree. Here’s how patients rated us in through the first quarter of 2019:
4.52 / 5
I feel better now than when I was admitted.
4.62 / 5
Overall I was very satisfied with my treatment.
4.62 / 5
I would recommend this facility to someone needing treatment.
Reach Out for Help
Our admissions staff is available Monday through Friday from 8 a.m to 5 p.m. to schedule a no-cost, mental health assessment. Call 931-296-1183 to get started. For questions about our programs, you can also use our online contact form. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.